Frequently Asked Questions.
Here are some common questions about Rocky Mountain Sewer-jet & Drain Cleaning
What services do you provide?
We provide full service sewer inspection, drain cleaning and repair.
- Sewer Camera & Locator Servises
- Snakes, Cables / Blades
- Sewer Gas Odor Detection
What are your prices?
Our prices are both fair and competitive. You won’t be saving money splitting services up with a discount camera service business because we end up saving you more money in the end. Our prices are online and on more complex jobs we will happily come out and give you a bid.
Here are links to our pricing:
What forms of payment do you accept?
We are COD for the first service and after that we can set up net 30 billing. We accept cash, check and credit cards; credit cards do have a 3.5% processing fee. We accept all major credit cards though Square.
Note about our billing terms: Our billing terms are 30 days which means we expect to receive payment for services no later than 30 days after services are performed. Beginning on January 1, 2017, all invoices issued may incur a credit rating fee based on the customer payment record. If any outstanding invoices become past due, the fee will be assessed on future invoices to cover the additional administrative costs associated with managing past due accounts.
Do you offer a warranty?
Our services are warranted for 30, 60 or 90 days (depending on the service) against backups only under normal use, provided lines are properly plumbed and protected with appropriate filters/strainers and are not damaged or abused. For clean out jobs, we provide warranty that the line is completely clear only if combined with the camera package, which allows us to visually inspect the lines. For specific information, give Lisa or Art a call at (303) 791-5041.
Is there anything you don't do?
What are your hours?
Our office is open Monday though Friday from 8am until 5pm. We use an after hours answering service for 24 hour messaging service.
– After Hours Emergencies –
Emergency after hours service is available Monday though Friday. Same day service requests that are performed after 4pm are considered after hours and we accept after hours emergency service calls up to 6pm. Currently the after hours charge is $60 per hour plus the normal service charges. We pass this onto our technicians as a thank you for them giving up their personal time with their families.
How does your camera cleaning package compare to other camera scoping services?
We offer our camera services both alone or as a package with cleanout services. All camera services include a link to the recording for the customer’s reference.
Do you offer priority same day service?
Yes – we can provide sameday service calls! Same day / emergency pricing is a little more in order to help us cover the time it takes to shift around our techs and non emergency jobs which can be fairly time consuming. Here are links to our “up front” prices; we have split out emergency / same day vs our schedualed so it is easy to see the diffence. If you have any questions please give us a call.
Here are links to our pricing:
What is the jetter for?
What is the difference between a "large drain' & a "small drain"
Large drain: 34” diameter, requires large cable/snake
Ex.: Floor drains
Small drain: up to 2” diameter, requires small cable/snake
Ex.: Bathtub, sink, dishwasher, etc.
Can you help me find and eliminate a weird smell?
Do I need a camera service?
With the camera, we can see if and exactly where the line is obstructed, broken, cored or anything else. With this information we will know what to recommend to get everything running smoothly again. The camera is also used to confirm that the line issue has been fixed once we are done cleaning or repairing the line, which enables us to provide a warranty.
When should you cable (snake) & when should you jet? And why?
How far can you cable or jet?
Jetter – up to 500’
Cable – 120’ to start. We can add additional length up to 300’ for $1/ft after 120’
What is a degreaser normal recommended for & why?
We recommend our citrusbased, nontoxic degreaser to help remove grease, soap and other types of sludgy buildup to ensure that the line gets the best cleaning possible and to help prevent premature recurrence of greasy, sludgy buildup as much as possible.
I think I have a problem with roots.....
Can roots grow back?
Why we recommend not using a discount camera service initially
Our philosophy is that a correct diagnosis of the problem in the beginning saves the customer, time, money and frustration. We believe in using the correct equipment to provide an accurate diagnosis of the problem so we can apply the appropriate solution from the beginning. This reduces the amount of labor, and the need to have multiple visits to rescope. We provide a package that includes the labor time, usage of both the jetter and cable/snake, as well as a link to the recording of the location of the problem and the condition of the line after cleanout. This provides the customer with the assurance that the job was done right the first time.
What's included with your restaurant package and why do I need this?
We recommend performing our Restaurant Cleaning & Maintenance Package about every 3 months depending on the customer’s individual needs. Regular cleaning and maintenance of the grease trap system and drains reduces the need for emergency service due to backups, helps to prevent expensive equipment failures such as pumps, and prevents undue inconvenience to the restaurant and their customers caused by smells, backups and poorly performing appliances such as lavatories and their drains.
The package includes jetting the inlet and outlet of the grease trap (not pumping it) and cabling/snaking up to 6 small drains such as floor drains, dishwasher drains, etc. Separately, these services would cost SIGNIFICANTLY more but with our package deal we help you save a lot of money. When you wait for the emergency you will possibly have down time, inconvenience, maybe even a bad smell in your kitchen or thougout the restaurant which is no fun; it will also cost a lot more then taking the time and setting up the right preventive maintenance plan for your restaurant.
We are about to roll out a new program that lets you spread out your maintenance plan into a small and regular monthly fee. Each plan is customized for your restaurants’ needs and the affordable, evenly split up monthly payments can be charged to you card or you can send in a check. This will help you save money and prevent your maintenance from getting behind. With this plan you won’t need to worry about forgetting about your maintenance, even when you’re too busy to remember to set it up; you never your lines backing up at the worst possible moment. We take the guess work out of maintaining clean drains; we even provide your staff with a kitchen poster so they can better understand how the kitchen drains work and how to keep them running smoothly!
Preventing drain issues:
- Use proper strainers & filters
- Use the proper type of toilet paper
- Don’t wash clay or oil / grease products into your drains
- Never put foreign objects into you drains / toilets (i.e. feminine products, paper towles, “flushable” baby wipes, regular baby wipes, oil, grease, kitty litter)
- More tips to come – come back soon